Shipping
Shipping
We ship packages Monday through Friday. As soon as you place an order, our delivery time kicks in, which includes a 48-hour period for processing and dispatching your items. During busy periods, it may take a bit longer for shipments to be dispatched
Returns
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How much is shipping?
Shipping costs will be automatically calculated at checkout.
UK DELIVERY: Royal Mail Tracked 48 - £3.95
IRELAND: Royal Mail International Standard - £8
INTERNATIONAL: Royal Mail International Tracked - £15 -
How long does shipping take?
UK DELIVERY: 2 working days
IRELAND: 5-6 working days
INTERNATIONAL: up to 10 working days
Please be aware these are only estimates and not guaranteed. Royal Mail works hard to deliver on time, however, in most cases, the delivery times are longer due to a number of factors. We ask you to wait at least 10 full working days before contacting us regarding shipping -
Where's my tracking number?
All tracking numbers for international deliveries are sent automatically when the order has been shipped. The email will be from Royal Mail, please check your junk folder
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I haven't received my order yet
We ask customers to wait at least 10 working days before contacting us. If your package still hasn't arrived, please contact us via email at orders@smoom.co.uk
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Do you ship internationally?
We do ship to some international countries, the cost will be automatically calculated at checkout
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My package has arrived damaged
Please contact us via email at orders@smoom.co.uk with pictures of the damaged items and your order number within 14 days of receiving it
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Can I make a return?
We apologise if you're experiencing any issues with our products. We offer hassle free returns on orders within 14 days of receipt. To initiate this, please contact us via email at orders@smoom.co.uk with your order number and reason for wanting to return the product. Customers are responsible for return shipping costs. Read more about our return process here
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Can I cancel my order?
Cancellation is only possible if the order has not yet been shipped. Once the order has been dispatched, cancellation is no longer possible. If your order was placed over the weekend, there is a possibility that it has already been packed and prepared for Monday's delivery pickup. In this case, please contact us at orders@smoom.co.uk
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There's something wrong with my order
Contact us via email at orders@smoom.co.uk
Returns
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Can I make a return?
We apologise if you're experiencing any issues with our products. We offer hassle free returns on orders within 14 days of receipt. To initiate this, please contact us via email at orders@smoom.co.uk with your order number and reason for wanting to return the product. Customers are responsible for return shipping costs. Read more about our return process here
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Can I cancel my order?
Cancellation is only possible if the order has not yet been shipped. Once the order has been dispatched, cancellation is no longer possible. If your order was placed over the weekend, there is a possibility that it has already been packed and prepared for Monday's delivery pickup. In this case, please contact us at orders@smoom.co.uk
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There's something wrong with my order
Contact us via email at orders@smoom.co.uk