FAQ

Help Hub

General

Subscriptions

  • Are your products vegan-friendly?

  • Can I use the products if I have eczema or psoriasis?

  • Can I use the products if I am pregnant or breastfeeding?

  • What is Face Floss?

  • How do I use Face Floss?

  • How do I store your products?

  • What do the products smell like?

  • How long does one Face Floss last?

  • What is the benefits of a subscription?

  • Can I cancel any time?

  • Can I pause my subscription?

  • Can I add or change the products on my subscription?

  • How do I skip or reschedule a charge?

  • How can I access the customer portal?

  • Do you have a subscription policy?

Shipping

  • How much is shipping?

  • How long does shipping take?

  • Where's my tracking number?

  • I haven't received my order yet

  • Do you ship internationally?

  • My package has arrived damaged

Returns

  • Can I make a return?

  • Can I cancel my order?

  • There's something wrong with my order

Subscriptions

  • What are the benefits of a subscription?

  • Can I cancel any time?

  • Can I pause my subscription?

  • Can I add or change the products on my subscription?

  • How do I skip or reschedule a charge?

  • How can I access the customer portal?

  • Do you have a subscription policy?

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