We apologise if you're experiencing any issues with our products. We understand that sometimes certain products may not agree with your skin. To address this, we offer a refund policy for any order within 14 days of receipt. To initiate a refund, please contact us via email.

CONDITIONS OF RETURN

1. Please ensure that you reach out to us within 14 days of receiving your order to be eligible for a refund.
2. We provide full product refunds, excluding shipping costs. For further details, you can refer to our refund policy
3. We do not offer returns or refunds on sample sizes
   
   FAULTY PRODUCTS
   
   At Smoom, we craft all our products using natural ingredients, which may result in slight variations between batches. If you receive a faulty product, we would be delighted to receive it back and provide a refund accordingly.

Our ultimate goal is for all our customers to enjoy the benefits of our natural skincare products. If you encounter any other issues, please don't hesitate to contact us, and we will make every effort to resolve them to the best of our ability.

CANCELLING YOUR ORDER

If you wish to cancel your order, please note that cancellation is only possible if the order has not yet been shipped. Once the order has been dispatched, cancellation is no longer possible. If your order was placed over the weekend, there is a possibility that it has already been packed and prepared for Monday's delivery pickup. In such cases, if you still wish to cancel the order, customers are responsible for the return shipping costs.