Subscriptions
Subscriptions
Our subscription service benefits customers who are familiar with our products and would like to save money & time by setting up a recurring delivery of their favourite products
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What is the benefits of a subscription?
Our subscription service benefits customers who are familiar with our products and would like to save money & time by setting up a recurring delivery of their favourite products
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Can I cancel any time?
To maintain the integrity of our discount program, subscribers are required to complete two subscription cycles before canceling. Your initial order is counted towards this. After that, you can cancel any time. We provide this information when you choose the subscription selection
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Can I pause my subscription?
You can pause or cancel a subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you haven't met the required two payments
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Can I add or change the products on my subscription?
You can add or change the products in your subscription via the customer portal which is linked to your account. Make sure you sign in using the same email you signed up for a subscription with. Just click on the Edit button in the products card and edit, remove or add products to your subscription
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How do I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date
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How can I access the customer portal?
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop, or via your account online
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Do you have a subscription policy?
You can see our subscription policy here
-
What are the benefits of a subscription?
Our subscription service benefits customers who are familiar with our products and would like to save money & time by setting up a recurring delivery of their favourite products
-
Can I cancel any time?
To maintain the integrity of our discount program, subscribers are required to complete two subscription cycles before canceling. Your initial order is counted towards this. After that, you can cancel any time. We provide this information when you choose the subscription selection
-
Can I pause my subscription?
You can pause or cancel a subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you haven't met the required two payments
-
Can I add or change the products on my subscription?
You can add or change the products in your subscription via the customer portal which is linked to your account. Make sure you sign in using the same email you signed up for a subscription with. Just click on the Edit button in the products card and edit, remove or add products to your subscription
-
How do I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date
-
How can I access the customer portal?
The customer portal can be accessed here and through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop, or via your account online
-
Do you have a subscription policy?
You can see our subscription policy here