What's new?
What's new?
The Products
Subscriptions
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What's changed with the packaging?
We've upgraded to screen-printed jars. To accommodate barcodes, we've introduced an outer box, but rest assured, our packaging continues to be 100% plastic-free
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What are the new names?
Our Blackseed & Apricot Face Floss has changed to Day Face Floss. The Green Tea Face Floss has changed to Calm Face Floss
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Why are the names changing?
We often notice confusion about what each product is designed for. To make things clearer, we've decided to simplify the names
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What are the new & improved formulas?
Here's a list of each product that is changing, with new ingredients highlighted in bold:
Night Face Floss: Organic butyrospermum parkii (shea butter)*, organic prunus armeniaca (apricot kernel) oil*, rosa canina (rosehip) oil, crambe abyssinica (absyddian) oil, silybum marianum (milk thistle) oil, mangifera indica (mango) seed butter, sambucas nigra (elderberry) fruit extract, organic lavandula angustifolia (lavender) oil*, charcoal powder, tocopherol (derived from sunflower), linalool**, limonene**, geraniol** *certified organic ingredients, **naturally occurring in essential oil
Day Face Floss (previously Blackseed & Apricot): Organic butyrospermum parkii (shea butter)*, organic prunus armeniaca (apricot kernel) oil*, hippophae rhamnoides (sea buckthorn) oil, citrullus lanatas (watermelon) seed oil, organic cucurbita pepo (pumpkin) seed oil*, organic nigella sativa (black seed) oil*, mangifera indica (mango) seed butter, sambucas nigra (elderberry) fruit extract, organic citrus aurantium dulcis (sweet orange) peel oil*, citrus nobilis (mandarin) peel oil, tocopherol (derived from sunflower), limonene**, citral**, linalool** *certified organic ingredients,**naturally occurring in essential oils
Calm Face Floss (previously Green Tea): Organic butyrospermum parkii (shea butter)*, organic cannabis sativa (hemp) oil*, organic helianthus annuus (sunflower) oil*, calendula officinalis flower (calendula) extract, persea gratissima (avocado) butter, calophyllum inophyllum (tamanu) oil, organic oenothera biennis (evening primrose) oil, organic camellia (tea) oil*, sambucas nigra (elderberry) extract *certified organic ingredients
Immortelle Face Floss: Organic butyrospermum parkii (shea butter)*, garcinia indica (kokum) seed butter, organic persea gratissima (avocado) butter*, organic argania spinosa (argan) oil*, limnanthes alba (meadowfoam) seed oil, oenothera biennis (evening primrose) oil, organic helichrysum italicum (immortelle) flower oil*, sambucas nigra (elderberry) extract, organic litsea cubeba (may chang) oil*, tocopherol (derived from sunflower), limonene**, geraniol**, linalool**, citral** *certified organic ingredients, **naturally occurring in essential oils -
Why are the formulas changing?
It's been a long time since we've made any adjustments, and we realised it was the perfect time to refine aspects like colour and scent while we updated our packaging. We've added some amazing botanical oils packed with benefits that bring you products that not only feel and smell better but also offer the nourishing properties your skin loves
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Will the texture of the products change?
Due to the introduction of our new packaging, the method of decanting our product has changed, resulting in a visual difference. Additionally, the inclusion of new ingredients has subtly altered the texture of the product
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Are prices changing?
As a small business, we've faced the challenges of rising rents, utilities and supply costs head-on. After careful consideration, we've chosen not to increase the price of our individual products at this time, besides from a minor adjustment of 1 penny for rounding purposes. However, the discount on our bundles has changed. While we're unsure of the future need for adjustments, we're holding steady for now. We appreciate your continued support as we strive to balance sustainability with accessibility
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I have a concern
If you have any concerns or questions about our recent updates, please reach out. While we hope you'll love what's new, we want you to be completely satisfied with your subscription. If you find that the changes aren't for you, please cancel your subscription at your earliest convenience
Subscriptions
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I haven't received my latest subscription order?
There was a small period where we were out of stock of all products while we transitioned to the new versions. This means your subscription orders weren't placed automatically at your set interval (and you weren't charged for it either). To place your subscription order, go to your portal and choose 'charge'
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I want to pause/cancel my subscription
You can cancel your subscription by accessing your portal.
If you do not have the option to cancel your subscription, please reach out to us immediately so we can cancel it for you -
I want to make changes to my subscription
You can make changes to your subscription by accessing your portal
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Is my subscription still active?
Since we've only updated the products, their listings will remain the same. This means that all our subscribers will automatically receive the new and improved version of the product without any action required on their part