Now what?

Now what?

The Products

The Packaging

  • What is Face Floss?

    Face Floss is our range of waterless moisturisers designed to support and maintain healthier-looking skin. They're super concentrated, so only a tiny amount is needed. Each Face Floss variant packs its own set of nourishing ingredients. For the best results, try our bundles and enjoy the full range of benefits.

  • How do I use Face Floss?

    Step 1 - Start with a freshly washed face by using a warm flannel to gently wash away any dirt or impurities

    Step 2 - Face Floss can be used alongside your normal skincare routine. If you use cleansers and toners, apply these beforehand to ensure your skin is properly prepared and ready to absorb all the goodness

    Step 3 - Apply as you would a regular moisturiser, in circular motions, using clean and dry hands. Begin with a half pea-sized amount and massage into the face, feeling the floss melt into the skin

    Step 4 - Allow 10-15 minutes to absorb before applying any other products. If it hasn't absorbed, consider waiting an additional 15 minutes or adjusting the amount used in your next application. Keep in mind that everyone's skin is unique and may absorb products at varying rates

    Step 5 - Apply as and when needed, we recommend at least once a day. Keep in mind that individual experiences may vary, and although many customers see benefits within a short time, it can take up to three months to see full results

  • How do I store your products?

    The products made from natural butters and oils can degrade under certain conditions. We recommend storing them at room temperature in a cool, dark place. Ensure you keep them away from direct sunlight and heat, as exposure can cause melting. These products contain no preservatives, it's important to keep them away from water and always use clean, dry hands or an applicator

  • What do the products smell like?

    Many products are highly refined and artificially fragranced. We focus on keeping our ingredients as naturally sourced and close to nature as possible. Ingredients like shea butter and cold pressed oils can carry a unique, and sometimes earthy scent which can take some getting used to. We only use small quantities of delicate essential oils as to avoid any irritation

  • How long does one Face Floss last?

    It varies! Some our customers have reported that one container can last them up to four months, while others who use it more generously find that it lasts around one month. Ultimately, it's all about how much you choose to use

  • The texture or smell of my product is different from last time

    We understand the importance of consistency and satisfaction with every purchase. Due to the natural variability in our ingredients and our dedication to minimal processing, slight differences between batches are to be expected. Variations in texture and scent stem from the seasonal changes and differences in each batch of our raw ingredients

    Occasionally, some butters may not fully break down, leading to small bits. However, these can easily be melted by gently rubbing the product between your fingers

    In warmer months, products can soften during shipping. These changes don't compromise quality, but please contact us if you're unsatisfied. For a firmer texture, try refrigerating

  • What is your packaging made from?

    Our shipping packaging is entirely plastic-free, featuring a cardboard box, eco-friendly corn starch packing peanuts, and an uncoated paper insert.

  • What is your product packaging made from?

    Currently, all of our product packaging is plastic-free. We use glass jars and aluminum lids with some products including an outer cardboard box

  • How do I dispose of your packaging?

    • Glass Jars: Recycle with your household glass. Ensure they are empty and rinse if possible

    • Aluminium Lids: Recycle with metals

    • Cardboard Boxes and Outer Boxes: Flatten and recycle with cardboard. Remove any tape if present

    • Corn Starch Packing Peanuts: These are compostable and water-soluble. Dissolve them under running water or place in your compost bin

There's an issue

  • I've received the wrong order

    If any items are missing or if you've received an incorrect order, please email us at orders@smoom.co.uk with details of the issue and your order number

  • My package has arrived damaged

    Please contact us via email at orders@smoom.co.uk with pictures of the damaged items and your order number within 14 days of receiving it

  • Can I make a return?

    We apologise if you're experiencing any issues with our products. We offer hassle free returns on orders within 14 days of receipt. To initiate this, please contact us via email at orders@smoom.co.uk with your order number and reason for wanting to return the product. Customers are responsible for return shipping costs. Read more about our return process here

The Packaging

  • What is your packaging made from?

    Our shipping packaging is entirely plastic-free, featuring a cardboard box, eco-friendly corn starch packing peanuts, and an uncoated paper insert

  • What is your product packaging made from?

    Currently, all of our product packaging is plastic-free. We use glass jars and aluminum lids with some products including an outer cardboard box

  • How do I dispose of your packaging?

    • Glass Jars: Recycle with your household glass. Ensure they are empty and rinse if possible

    • Aluminium Lids: Recycle with metals

    • Cardboard Boxes and Outer Boxes: Flatten and recycle with cardboard. Remove any tape if present

    • Corn Starch Packing Peanuts: These are compostable and water-soluble. Dissolve them under running water or place in your compost bin

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